Speak Fluent English operates www.speakfluentenglish.co.uk, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Speak Fluent English service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible here, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to, your name, email address, Skype username, or mobile phone number. The information that we collect will be used to contact or identify you.  We do not share with or sell this data to any third party.

How will we use your data?

Speak Fluent Data collects your data so that we can:

• Email you regarding matters related to your English lesson, including but not exclusively, information about lesson cancellations/reschedules, and/or to send you class materials.
• Email you your session report after your business/general English class.
• Email you Zoom/Skype/Teams links to join classes where necessary.
• Call your mobile phone on Whatsapp to conduct your English class should you request this.
• Send you a newsletter by email, on average once a month, if you subscribe to the email list.

We will NOT sell or pass your details to any third party.

How we collect data

We collect Data in the following ways:

• Data is given to us by you
  
• Data is collected automatically
• Data is collected from our third party service providers, for example but not necessarily exclusively, Calendly and Paypal.

What are your data protection rights?

Speak Fluent English would like to make sure you are fully aware of all of your data protection rights.

Data Protection Laws

Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the United Kingdom of Great Britain and Northern Ireland.

GDPR

The General Data Protection Regulation (EU) 2016/679.

Every user is entitled to the following:

The right to access – You have the right to request Speak Fluent English for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Speak Fluent English correct any information you believe is inaccurate. You also have the right to request Speak Fluent English to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Speak Fluent english erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Speak Fluent English restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Speak Fluent English’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Speak Fluent English transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

For further information, visit allaboutcookies.org.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.  The third parties we currently but may not exclusively use are Calendly and Paypal.  Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Card Payments

Browsing our website is free. In order to use our service in the way of having an English class, you will need to pay using your debit/credit card.  Each lesson will be one, one-off payment. We use third party service provider Paypal to facilitate payments on behalf of Speak Fluent English.  This third party site and service (Paypal) is not operated by Speak Fluent English. Speak Fluent English does not collect, store or have access to any card or bank details.  We strongly recommend that you view the terms and conditions and privacy policy of Paypal. 

Security

How do we store your data?

Speak Fluent English securely stores your data on our secure and encrypted servers.

Speak Fluent English will keep your name, email address and if supplied, your mobile phone number or Skype username.  Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.  Even if we delete your data, it may persist on backup or archival files for legal, tax or regulatory purposes.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Marketing

Speak Fluent English would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing by subscribing to the newsletter, you may always opt out at a later date.

You have the right at any time to stop Speak Fluent English from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here.

Children’s Privacy

Our Services address anyone under the age of 16 with parental permission only. We do not knowingly collect personal identifiable information from children under 16. In the case we discover that a child under 16 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Speak Fluent English has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.  For the United Kingdom of Great Britain and Northern Ireland where Speak Fluent English is based, the Information Commissioner’s office contact details can be found on their website at https://ico.org.uk/

Changes to our privacy policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.  Speak Fluent English keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 17th September 2022.